Cancel & Refund Policy

  1. ICY BROTHERS guarantees that all shoes are substantially in accordance with the specifications as described in the Webshop. Non-material variations and imperfections on the product specifications are unavoidable and shall not be a ground for a return or refund since all shoes sold by ICY BROTHERS are handmade and custom-made for the Buyer.
  2. Upon delivery of the shoes a Buyer is obliged to inspect the shoes for defects and conformity with the order. The Buyer is entitled to return the shoes in the event that the shoes are defective or otherwise not in conformity with the order within 30 days after delivery of the shoes and if the shoes were not used. Upon return of the shoes the purchase price and the shipping costs will be refunded. For practical information on how to return the shoes please see the Website.
  3. For practical information on how to return, a Buyer can check the Website.
  4. Refunds will be issued based on the original form of payment.